DreamMedic – Privacy Policy
DreamMedic (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website (www.dreammedic.co.uk) and use our services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Introduction
- This Privacy Policy outlines how DreamMedic handles your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
- We act as the data controller for the personal information you provide to us.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide
- Name, email address, phone number
- Billing and payment details
- Information submitted through forms (e.g. course registrations, enquiries)
- Academic and educational details (for students)
- Information provided when contacting us
2.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Time spent on pages and browsing activity
- Referral sources (how you found our website)
2.3 Communication Data
- Records of correspondence (email, WhatsApp, SMS, phone)
2.4 Survey & Feedback Data
- Responses to optional surveys or feedback forms
3. Sensitive Data
- We do not intentionally collect sensitive personal data (e.g. ethnicity, religion, health data). If such data is required, we will seek your explicit consent before collection.
4. How We Use Your Information
We use your data for the following purposes:
- To provide and manage our educational services
- To process payments and manage bookings
- To communicate with you (email, SMS, WhatsApp)
- To personalise your experience
- To improve our website and services
- For internal analysis and research
- To send marketing communications (only with consent)
- To comply with legal obligations
- To prevent fraud and ensure security
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to deliver services you request
- Legitimate interests – to improve services and manage operations
- Consent – for marketing communications
Legal obligations – compliance with laws and regulations
6. Cookies Policy
What Are Cookies?
Cookies are small files stored on your device that help improve your browsing experience.
How We Use Cookies
We use cookies to:
- Understand website usage and performance
- Improve functionality and user experience
- Analyse visitor behaviour (e.g. Google Analytics)
We do not use cookies to collect personally identifiable information.
Managing Cookies
Most browsers accept cookies automatically. You can disable cookies in your browser settings, but some features may not function properly.
7. IP Addresses
We may collect IP addresses and device-related information for:
- System administration
- Security monitoring
- Analytics purposes
This data is anonymised and does not identify individuals.
8. Data Sharing & Disclosure
We may share your information with:
- Service providers (payment processors, analytics tools)
- Marketing and advertising partners
- IT and system administration providers
- Legal and regulatory authorities (if required)
We ensure all third parties:
- Only use your data for specified purposes
- Comply with data protection laws
- Do not retain data longer than necessary
We do not sell your personal data.
9. Data Security
We implement strict security measures to protect your data, including:
- Secure servers and encrypted systems
- Restricted access controls
- Firewall and malware protection
However, transmission over the internet is not completely secure. You share data at your own risk.
10. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes it was collected for
- Meet legal, accounting, or reporting requirements
Anonymous data may be retained indefinitely for research and analytics.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data transfer (data portability)
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise your rights, contact us using the details below.
12. Marketing Communications
We may send you updates about:
- Courses and services
- Events and offers
You can opt out at any time by:
- Clicking “unsubscribe” in emails
Contacting us directly
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies. Please review their policies before sharing your data.
14. Data Transfers
Some of our service providers may store data outside the UK (e.g. cloud services). We ensure appropriate safeguards are in place to protect your data.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and, where appropriate, notified via email.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
📧 Email: info@dreammedic.co.uk
🌐 Website: www.dreammedic.co.uk
